> Source: [sk169092](https://support.checkpoint.com/results/sk/sk169092)

# sk169092 - Gaia Portal does not load for Scalable Platform Servers without VSX

| Property | Value |
|----------|-------|
| Solution ID | sk169092 |
| Date Created | 2020-09-02 |
| Last Modified | 2020-09-21 |
| Technical Level | Advanced |
| Products | Scalable Platforms |
| Versions | R82, R81.20 |
| OS | Gaia |
| Platform | 41000 (EOL), 44000, 64000 |

## Symptoms

- * Gaia Portal does not load after the user logs in. This may appear as either a redirect to the login or an indefinite display of the spinning circular image.
* Logs similar to the following appear in */var/log/messages* :   
  Aug 28 09:53:35 2020 GW-ch01-02 httpd2: HTTP login from 1.2.3.4 as admin   
  Aug 28 09:53:35 2020 GW-ch01-02 xpand\[2863\]: admin localhost p +webuiparams:logincount:admin 30   
  **Aug 28 09:53:37 2020 GW-ch01-02 httpd2: Received URL with out session information, Redirecting to login: /cgi-bin/format.tcl
  Aug 28 09:53:37 2020 GW-ch01-02 httpd2: Received URL with out session information, Redirecting to login: /cgi-bin/ipv6.tcl
  Aug 28 09:53:37 2020 GW-ch01-02 httpd2: Received URL with out session information, Redirecting to login: /cgi-bin/general_settings.tcl
  Aug 28 09:53:37 2020 GW-ch01-02 httpd2: Received URL with out session information, Redirecting to login: /cgi-bin/configured.tcl**
* The user tries to connect to the Gaia portal with a data port (Example: eth1-01).
* HTTPD2 is not terminated:   
  \[Expert@GW-ch01-02\]# ps aux \| grep -i "httpd2"   
  admin 7964 0.0 0.0 1740 508 pts/2 R+ 08:00 0:00 grep -i httpd2   
  admin 12843 0.0 0.1 13488 2336 ? Ss Feb27 0:24 /web/cpshared/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND   
  nobody 12911 0.0 0.0 13624 704 ? S Feb27 0:00 /web/cpshared/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND   
  nobody 12913 0.0 0.0 13488 564 ? S Feb27 0:00 /web/cpshared/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND   
  nobody 12914 0.0 0.0 13488 548 ? S Feb27 0:00 /web/cpshared/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND   
  nobody 12915 0.0 0.0 13488 548 ? S Feb27 0:00 /web/cpshared/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND   

  <br />

## Cause

L4 Distribution is enabled.   

`[Expert@GW-ch01-02:0]# distutil stat`  
`Topic: Configuration:`  
`distribution mode user-network`  
`policy mode on (manual override)`  
`ssm 1 mode user`  
`ssm 2 mode user`  
`ipv6 mode off`  
`spi mode off`  
`L4 mode On`  
`40g mode off`  
`matrix max_size 2k`  
`matrix size 2048`

<br />

Traffic received on the data interfaces is distributed based on the distribution mode.  
Traffic received on the management interfaces is always distributed to the SMO.  

The default distribution algorithm calculates the distribution using IP address.  
When L4 Distribution is enabled, the distribution algorithm also considers the TCP service port in addition to the IP address.  

This means that when the browser opens new connections in order to load additional resources necessary to display the Gaia Portal, these connections may not be distributed to the same SGM which handled the original login request. If these connections land on different SGMs, the Gaia Portal will fail to load.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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