> Source: [sk169032](https://support.checkpoint.com/results/sk/sk169032)

# sk169032 - CPM is stuck during initialization and users cannot connect to SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk169032 |
| Date Created | 2020-09-14 |
| Last Modified | 2020-09-21 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * After a Jumbo Hotfix update, CPM is stuck and cannot connect to SmartConsole.
* Debug of FWM process (fw debug fwm on) fails with: "`Cannot signal process fwm (pid_id), make sure the process is running.: No such process`" error, although cpwd_admin list shows all services to be up and running.
* postgres.elg \& cpm.elg show: "`invalid value for parameter "TimeZone": "xxx/xxx" `.
* cpm.elg shows: "`Couldn't connect to database', errorCode='CP_ERR_DATABASE_CONNECTION" `.

## Solution

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