> Source: [sk169016](https://support.checkpoint.com/results/sk/sk169016)

# sk169016 - CPUSE buttons grayed out or missing 

| Property | Value |
|----------|-------|
| Solution ID | sk169016 |
| Date Created | 2020-08-31 |
| Last Modified | 2020-09-04 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * CPUSE Import button is grayed out.
* When the user right-clicks on a hotfix, the Install button is grayed out or missing.
* If the user runs CPUSE commands in CLI, they work and the user can install the package.

## Cause

CPUSE locks up and does not reset after the last command.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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