> Source: [sk168952](https://support.checkpoint.com/results/sk/sk168952)

# sk168952 - FTP logs are dropped 

| Property | Value |
|----------|-------|
| Solution ID | sk168952 |
| Date Created | 2020-09-03 |
| Last Modified | 2022-05-02 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- In FTP communication, which exceeds the FTP session timeout value is performed, the FTP log of at the end of session is dropped by the cleanup rule.

## Cause

The control connection is not refreshed together with data connection if the data connection is accelerated.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 55
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 68
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 251
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 208

If you choose not to upgrade, increase the FTP session timeout to 7200 according to the instructions in [sk145452 - Increasing Session Timeout for TCP services](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk145452).

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