> Source: [sk168934](https://support.checkpoint.com/results/sk/sk168934)

# sk168934 - "Account already associated to another tenant" message when trying to attach an account in Sandblast Agent Cloud Management on Infinity Portal

| Property | Value |
|----------|-------|
| Solution ID | sk168934 |
| Date Created | 2020-08-27 |
| Last Modified | 2020-08-27 |
| Technical Level | Advanced |
| Products | Email Security |
| Versions | Cloud |

## Symptoms

- "Account already associated to another tenant" message when trying to attach an account in Sandblast Agent Cloud Management on Infinity Portal.   
![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk168934/account202008271127241.png)

## Cause

Multiple User Center accounts are associated with the user.

## Solution

This solution requires authentication. Please log in to view the full solution.

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