> Source: [sk168882](https://support.checkpoint.com/results/sk/sk168882)

# sk168882 - Endpoint Security on Demand (ESOD) fails to start scan with error "Check Point Deployment Shell Internal Error"

| Property | Value |
|----------|-------|
| Solution ID | sk168882 |
| Date Created | 2020-09-06 |
| Last Modified | 2020-12-24 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Endpoint Security on Demand (ESOD) fails to start the scan with error "Check Point Deployment Shell Internal Error".
* User uses the procedure described in [sk164713](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk164713), but it did not help.
* User tries to delete `%TEMP%/CSHELL/` folder, but it fails to delete because file is open.

## Cause

CSHELL Files/Folder used for ESOD cannot be deleted if the file is open in a Java application. Java process hangs in Windows OS, while running ESOD.

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## Solution

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