> Source: [sk168852](https://support.checkpoint.com/results/sk/sk168852)

# sk168852 - Mobile Access DynamicID fails without sending an email after upgrade

| Property | Value |
|----------|-------|
| Solution ID | sk168852 |
| Date Created | 2023-12-18 |
| Last Modified | 2026-07-07 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * DynamicID fails with "*Dynamic Id authentication failed*".
* DynamicID does not send an email with a code to the end user.
* `cvpnd.elg` debug (see [sk104577](https://support.checkpoint.com/results/sk/sk104577)) shows:  

  `[PID][DATE TIME][AU] au_realm_get_auth_scheme_is_send_sms (ssl_vpn): scheme #1 send sms enabled`  
  `[PID][DATE TIME][AU] au_realm_get_auth_scheme_is_send_email (ssl_vpn): scheme #1 send email disabled`  
  `[PID][DATE TIME][AU] DynamicIDSession::isTypeEnabled: send email is false. new type: 0`

## Cause

A setting in the database for DynamicID on the Security Gateway object is incorrectly set.

## Solution

This solution requires authentication. Please log in to view the full solution.

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