> Source: [sk168816](https://support.checkpoint.com/results/sk/sk168816)

# sk168816 - Gateway Summary is missing policy details in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk168816 |
| Date Created | 2020-08-21 |
| Last Modified | 2020-08-24 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * When the user clicks on a Gateway object, the policy details are missing from the summary.
* OPSEC monitoring software such as Skybox cannot update policy information. <br />

## Cause

Policy information is updated to the Security Gateways during policy install and subsequently communicated back to the Security Management Server via `cpd_amon` on TCP Port 18192. If for any reason this communication back to the Security Management Server from the Security Gateway is broken, or if `cpd_amon` has issues reading the local Security Gateway policy state due to any number of reasons (e.g., corrupted data, daemon hanging) the follow symptoms may occur:   

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk168816/not_showing_policy_details202008211448281.png)

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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