> Source: [sk168812](https://support.checkpoint.com/results/sk/sk168812)

# sk168812 - Logs are not available in SmartConsole and fw.log cannot be opened

| Property | Value |
|----------|-------|
| Solution ID | sk168812 |
| Date Created | 2020-08-30 |
| Last Modified | 2025-09-11 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Logs are not appearing in SmartConsole Logs and Monitoring for both the Multi-Domain Customer log view and the Multi-Domain Management log view.
* The fw.log file for the MDS log server is not visible to be opened when trying to open in SmartConsole -\> Logs and Monitoring -\> File -\> Open log file.
* log_indexer process is creating core dumps in `/var/log/dump/usermode` directory.
* fw.log is able to be opened with SmartView Tracker and it is populated in real time with log entries from the Security Gateway.
* fw.log within the MDS customer (`/var/log/mds_logs/[customer]/log/fw.log`) grows in size as expected.

## Cause

The log_indexer process has a corrupted database and does not index logs, yet the logs are arriving at the Multi-Domain Management log server (MLM).

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## Solution

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