> Source: [sk168616](https://support.checkpoint.com/results/sk/sk168616)

# sk168616 - In some cases, the SmartConsole / SmartView "Logs" page shows the "Query Failed" message

| Property | Value |
|----------|-------|
| Solution ID | sk168616 |
| Date Created | 2020-08-21 |
| Last Modified | 2024-02-04 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * In some cases, the SmartConsole / SmartView "**Logs** " page shows the "`Query Failed`" message.

* The `$RTDIR/log/RFL.log` file on the Management Server / Log Server / SmartEvent Server (that stores the logs) contains this message for the time of the issue:

  `ERROR [DefaultQuartzScheduler_QuartzSchedulerThread] org.quartz.core.ErrorLogger.schedulerError:<XXX> - An error occurred instantiating job to be executed. job= 'maintenance.routineMaintenance'`
* Increasing the Solr Heap resolves the issue only temporarily (for several days).

* An index file on the Management Server / Log Server / SmartEvent Server (that stores the logs) from a week or more ago (depending on the amount of time the server is running and for how long the log indexes are retained) shows:

* The `core.properties` file on the Management Server / Log Server / SmartEvent Server (that stores the logs) is missing the required elements:

  `cat $RTDIR/log_indexes/firewallandvpn_<DATE>/core.properties
  `  
  `
  tag=PAGING`  
  `
  name=firewallandvpn_<DATE>T00-00-00`  
  `
  properties=${server.settings.properties.file}`  
  `
  configSet=firewallandvpn
  `

  These two elements are missing:

  `loadOnStartup=false`  
  `
  transient=true`

## Solution

This problem was fixed. The fix is included starting from:

On-Premises Server:

* [Check Point R81](https://support.checkpoint.com/results/sk/sk166715)
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 67

Harmony Endpoint (EPMaaS) in Infinity Portal:  

* **R80.40 starting from Take 72**

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Log Server / SmartEvent Server involved in the case.

---

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