> Source: [sk168606](https://support.checkpoint.com/results/sk/sk168606)

# sk168606 - Log exporter fails to communicate when using TLS 

| Property | Value |
|----------|-------|
| Solution ID | sk168606 |
| Date Created | 2020-08-11 |
| Last Modified | 2022-02-23 |
| Technical Level | Advanced |
| Products | Logging & Status |
| Versions | R82.10, R82.20, R81.20, R82 |

## Symptoms

- * Log exporter cannot communicate with TLS
* $EXPORTERDIR/targets//log/log_indexer.elg shows the messages as below:

  ```
  
  
  [log_indexer] TcpTlsSender::MakeConnection: create new fwCert to CA succeeded
  
  [log_indexer] TcpTlsSender::MakeConnection: create ckpSSLparams_New succeeded
  
  [log_indexer] TcpTlsSender::MakeConnection: ckpSSL_Connect failed error: unknown
  
  [log_indexer] TcpTlsSender::MakeConnection: ckpSSL_Connect failed error: unknown
  
  ```

## Cause

There is an issue with the certificate.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content