> Source: [sk168552](https://support.checkpoint.com/results/sk/sk168552)

# sk168552 - Third Party Mobile Access certificate cannot be added if Mobile Access  Gateway is behind NAT device

| Property | Value |
|----------|-------|
| Solution ID | sk168552 |
| Date Created | 2020-08-31 |
| Last Modified | 2022-05-16 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | AWS |

## Symptoms

- * Third Party Mobile Access certificate cannot be added if the Mobile Access Gateway is behind a NAT device.
* The Mobile Access portal keeps using the ICA certificate, even though the user imported the third party certificate correctly.

## Solution

Add the private IP address and the FQDN of the third party certificate in the `/etc/hosts` file of the Mobile Access Gateway via GAiA portal:   
**10.1.2.3 vpn.mydomain.com (for example)**

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