> Source: [sk168316](https://support.checkpoint.com/results/sk/sk168316)

# sk168316 - "Unable to connect" error when trying to print with Kyocera Followme printer using Microsoft Office

| Property | Value |
|----------|-------|
| Solution ID | sk168316 |
| Date Created | 2020-07-28 |
| Last Modified | 2020-08-04 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- "Unable to connect" error when trying to print with Kyocera Followme printer using Microsoft Office   

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1595925162330/6-0002042683_1593069366959_with_AR_BG_Forensics_Printer_nok202007281143421.png)

## Cause

Injection Sensor feature, which is part of SandBlast Agent blades, is blocking the printer service *c:\\Windows\\splwow64.exe* .

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## Solution

This solution requires authentication. Please log in to view the full solution.

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