> Source: [sk168315](https://support.checkpoint.com/results/sk/sk168315)

# sk168315 - Some Indexed Logs Appear as Empty Lines in Smartlog, but When Opened Shows All Information

| Property | Value |
|----------|-------|
| Solution ID | sk168315 |
| Date Created | 2020-08-09 |
| Last Modified | 2022-01-27 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Some indexed logs are not visible. Although some queries yield results, some show empty lines.
* *Log_indexer.elg* shows:

  ```
  
  [1 Apr 10:30:40] pfopen: failed to open /opt/CPsuite-R80.20/fw1/log/2019-12-17_235900.logptr
  [1 Apr 10:30:40] CBinaryFile::Open: failed to open file (/opt/CPsuite-R80.20/fw1/log/2019-12-17_235900.logptr) for reading
  [1 Apr 10:30:40] CBinaryFile::Open: exit status false
  [1 Apr 10:30:40] CMappedBinaryFile::error opening file /opt/CPsuite-R80.20/fw1/log/2019-12-17_235900.logptr
  [1 Apr 10:30:40] CPtrFile::Open: error in open CMappedBinaryFile
  [1 Apr 10:30:40] error while opening ptr file /opt/CPsuite-R80.20/fw1/log/2019-12-17_235900.logptr
  [1 Apr 10:30:40] CLogFile::Open1: error: open (/opt/CPsuite-R80.20/fw1/log/2019-12-17_235900.log) for reading failed
  [1 Apr 10:30:40] CpLogReader::Open: failed to open /opt/CPsuite-R80.20/fw1/log/2019-12-17_235900.log
  ```

  Some cases point to *pointer/index/log* files.
* *log_indexer.elg* shows logs similar to the following:

  ```
  
   ActionTranslator::GetActionString - error - failed to find action string for action number [119] returning empty action
  ```

* No process crash or core dumps have occurred.<br />

## Cause

There are faulty index/pointer/log files. The Log indexer is stuck on the faulty files:  

![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1595916829110/Inkedskpic_LI202007280932041.jpg)

<br />

## Solution

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