> Source: [sk168178](https://support.checkpoint.com/results/sk/sk168178)

# sk168178 - Multi-Queue commands do not work after an upgrade

| Property | Value |
|----------|-------|
| Solution ID | sk168178 |
| Date Created | 2020-07-26 |
| Last Modified | 2021-12-29 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Multi- Queue commands from clish or Expert mode fail after an upgrade to one Jumbo Hotfix package.  

* The following error message is displayed when running `cpinfo -y all`:  
  `
  Warning: Can't find ::CPAP-SG1620X in cp.macro. License version might be not compatible`

## Cause

When running commands **show interface <interface name> multi-queue verbose**` `or **mq_mng -o -i <interface name> -01 --v** there is a call to show the interfaces which has Multi-Queue enabled on them.  

In that process there is a function that runs a script and in addition to the commands that this function receives, it is getting the warning string ***"** Warning: Can't find ::CPAP-SG1620X in cp.macro. License version might be not compatible**"*** as well.   

This string got into a function that is expected to produces the numbers of the cores with Multi-Queue affinity, since it suddenly had a string in the result it did not know what to do with it.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 51

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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