> Source: [sk168173](https://support.checkpoint.com/results/sk/sk168173)

# sk168173 - On Spark Firewall Appliances R80.20.x and R81.10.00, the "Two-Factor Authentication Settings" page does not show the option "Use Check Point SMS provider service"

| Property | Value |
|----------|-------|
| Solution ID | sk168173 |
| Date Created | 2020-07-21 |
| Last Modified | 2026-05-02 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1570R, 1500, 1600, 1800 |

## Symptoms

- On Spark Firewalls R80.20.x and R81.10.00, in WebUI, click the "VPN" view \> in the "Remote Access" section, click the "Blade Control" page \> select the option "Require users to confirm their identity using two-factor authentication" option \> click "Configure" \> the "Two-Factor Authentication Settings" page does not show the option "Use Check Point SMS provider service".

## Cause

In versions R81.10.00 and R80.20.X, the Check Point SMS provider service is available only in Israel and Japan.

## Solution

Starting in [R81.10.05](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk179797), the Check Point SMS provider service is available in all countries.

In lower versions, customers outside Israel and Japan can use their local SMS service provider.

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