> Source: [sk168080](https://support.checkpoint.com/results/sk/sk168080)

# sk168080 - Endpoint Security Console Password complexity prevents changing password for preboot user

| Property | Value |
|----------|-------|
| Solution ID | sk168080 |
| Date Created | 2020-07-16 |
| Last Modified | 2021-06-29 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- User has simpler password requirements configured in the OneCheck Settings, but when he tries to change the password for a preboot user, the password complexity is still too strict and prevents the change.

## Cause

This is by design.

<br />

## Solution

**Environment:** User employs SmartCards that are designed to utilize a smaller password number sequence. However, the password complexity requirement is too strict, preventing use of the SmartCards. User has received a special console build that allows him to use a password complexity that meets requirements for their PIV cards.  

The user has settings that have simpler password requirements configured in the OneCheck Settings, but when he needs to change the password for a preboot user, the password complexity is still too strict and prevents the change. (It is not consistent with his policy.)  

**User policy is set as:**   

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1594927446907/PW req202007161438501. 2.png)  

**When resetting a preboot password, user still sees this:**   

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1594927446907/PW req202007161441003. 1.png)  

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

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