> Source: [sk168037](https://support.checkpoint.com/results/sk/sk168037)

# sk168037 - Exporting an IPS protection profile to CSV fails with "timeout" error and SmartConsole stops working

| Property | Value |
|----------|-------|
| Solution ID | sk168037 |
| Date Created | 2020-08-03 |
| Last Modified | 2021-11-11 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * When exporting "IPS protection" profiles to CSV, the progress bar runs to 100%, then there is a long delay and the user gets a "timeout error" dialog box. The csv file is 0 bytes. When the user clears the dialog box, the SmartConsole stops working.

* The procedure succeeds if the user separates the selected IPS profiles, and export only one profile at a time.

* Similar logs are seen in SmartConsole debug (according to [sk112334](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk112334)) :  
  `
  (Inner Exception #0) CP.Infrastructure.Services.ConnectionException: The operation timed out. ---> System.TimeoutException: The request channel timed out while waiting for a reply after 00:04:59.5372267. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.`

## Cause

The operation takes longer then the timeout value on the SmartConsole config file.

## Solution

This solution requires authentication. Please log in to view the full solution.

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