> Source: [sk167978](https://support.checkpoint.com/results/sk/sk167978)

# sk167978 - No new updates on Private ThreatCloud (PTC), CPAvalonPortal is terminated

| Property | Value |
|----------|-------|
| Solution ID | sk167978 |
| Date Created | 2020-07-13 |
| Last Modified | 2020-07-15 |
| Technical Level | Advanced |

## Symptoms

- * There are no new updates on Private ThreatCloud (PTC). PTC is on "Alert" status.
* CPAvalonPortal is terminated:

  ```
  
  [Expert@PTC_DA:0]# cpwd_admin list
  APP        PID    STAT  #START  START_TIME             MON  COMMAND
  CPVIEWD    4867   E     1       [17:20:30] 25/6/2020   N    cpviewd
  HISTORYD   4870   E     1       [17:20:30] 25/6/2020   N    cpview_historyd
  CPD        7856   E     1       [13:30:10] 14/7/2020   Y    cpd
  FWD        4965   E     1       [17:20:31] 25/6/2020   N    fwd -n
  FWM        4968   E     1       [17:20:31] 25/6/2020   N    fwm
  STPR       4976   E     1       [17:20:31] 25/6/2020   N    status_proxy
  SOLR       25291  E     1       [02:22:43] 7/7/2020    N    java_solr /opt/CPrt-R80.20/conf/jetty.xml
  RFL        5275   E     1       [17:20:33] 25/6/2020   N    LogCore
  SMARTVIEW  5307   E     1       [17:20:33] 25/6/2020   N    SmartView
  INDEXER    5503   E     1       [17:20:33] 25/6/2020   N    /opt/CPrt-R80.20/log_indexer/log_indexer
  CPM        5516   E     1       [17:20:34] 25/6/2020   N    /opt/CPsuite-R80.20/fw1/scripts/cpm.sh -s
  SMARTLOG_SERVER 5776   E     1       [17:20:36] 25/6/2020   N    /opt/CPSmartLog-R80.20/smartlog_server
  DASERVICE  5973   E     1       [17:20:37] 25/6/2020   N    DAService_script
  AUTOUPDATER 9866   E     1       [17:21:33] 25/6/2020   N    AutoUpdaterService.sh
  CPSM       11406  E     1       [17:22:56] 25/6/2020   N    cpstat_monitor
  mysqld_wd  14387  E     2       [15:32:24] 14/7/2020   N    --datadir=/usr/local/mysql/data --pid-file=/usr/local/mysql/mysqld.pid  --innodb_buffer_pool_size=7960M --innodb_buffer_pool_instances=8
  rad_logger 14667  E     1       [15:32:26] 14/7/2020   N    rad_logger
  tomcat7    14674  E     1       [15:32:26] 14/7/2020   N    tomcat7_start
  cptomcat_instance01 14686  E     1       [15:32:26] 14/7/2020   N    cptomcat_start instance01
  cptomcat_instance02 14691  E     1       [15:32:26] 14/7/2020   N    cptomcat_start instance02
  cptomcat_instance03 14707  E     1       [15:32:26] 14/7/2020   N    cptomcat_start instance03
  cptomcat_instan
  ```

## Cause

The PID of CPAvalonPortal is set incorrectly in the httpd.pid file.  

<br />

## Solution

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