> Source: [sk167793](https://support.checkpoint.com/results/sk/sk167793)

# sk167793 - Endpoint Security Client cannot connect to Endpoint Security Server and client stays in Disconnected state

| Property | Value |
|----------|-------|
| Solution ID | sk167793 |
| Date Created | 2020-07-04 |
| Last Modified | 2020-07-08 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |

## Symptoms

- * Endpoint Security Client cannot connect to Endpoint Security Server.
* Endpoint Security Client stays in Disconnected state.
* The following error (as part of SYNC_REQUEST\\sendSynchronization) can be found in *%PROGRAMDATA%\\CheckPoint\\Logs\\cpda.log*   
  DATE TIME t:18968 root \[debug\] Sent request duration 31ms, Url: https://XX.XX.XX.XX:443/cp/file/**++55++**/463b08dc-b47b-11ea-9312-000c2960db0f/1592825214033 \[CHTTPCall_curl::sendReq_internal\]  
  DATE TIME t:18968 root \[debug\] Send succeeded, Got HTTP response body size: 300 bytes \[CHTTPCall_curl::sendReq_internal\]  
  DATE TIME t:18968 root \[info\] **HTTP response code: 404** \[CHTTPCall_curl::sendReq_internal\]  
  DATE TIME t:18968 root \[error\] **Unexpected HTTP response code: 404** \[CHTTPCall_curl::sendReq_internal\]  
  **The number marked in red represents a specific policy file on server. It can be different.**

## Solution

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