> Source: [sk167714](https://support.checkpoint.com/results/sk/sk167714)

# sk167714 - Cloud communication fails with the following error: "SSL certificate problem, verify that the CA cert is OK"

| Property | Value |
|----------|-------|
| Solution ID | sk167714 |
| Date Created | 2020-06-29 |
| Last Modified | 2021-04-01 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Cloud communication fails with the following error:  
  "SSL certificate problem, verify that the CA cert is OK..  
  verify that current date is correctly configured and matches the certificate's dates."
* AV/AB Blades update failure as a result of the "SSL certificate"

## Cause

The implemented Cloud certificate does not comply with the already existing certificates on the Data Center Appliance for version R76SP.50

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## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

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