> Source: [sk167653](https://support.checkpoint.com/results/sk/sk167653)

# sk167653 - SmartConsole shows "Loading SmartView..." when opening a new tab on the "Logs & Monitor" view

| Property | Value |
|----------|-------|
| Solution ID | sk167653 |
| Date Created | 2020-06-29 |
| Last Modified | 2024-05-06 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SmartConsole shows "Loading SmartView..." when opening new tab under Logs\&Monitor view.

* The `/web/conf/extra/httpd2-smartview.conf` file contains the line "`Require all denied`"

* The `/usr/local/apache2/logs/error_log` file contains the line "`error client denied by server configuration: proxy:http://127.0.0.1:8082/smartview/embedded/`"

* The output of "`manage_clients -print`" has 0.0.0.0/0.0.0.0

## Cause

0.0.0.0/0.0.0.0 is not a valid client. As a result, SmartView does not allow to open the tab and is stuck.

The "Loading SmartView..." message in SmartConsole that gets stuck may be an issue with the GUI clients.  
Show / Hide the instructions to identify the root cause  
1. **GUI client - Any Any**   

   Detect:  
   - Open the */usr/local/apache2/logs/error_log* file and search for the line "*access check of 'Any Any' to /smartview/embedded/ failed, reason: unable to get the remote host name* "  
   - Or open the */web/conf/extra/httpd2-smartview.conf* file and look at this section:  
   *#START_ACCESS_LIST*   
   *\<gui_clients\>*   
   *#END_ACCESS_LIST*   
   Check if this line appears "*Require host Any Any* "  

   Cause: There are two "Any" GUI clients.  

   Solution: Delete the duplicate "Any" GUI client  

2. **Wrong GUI client**   
   Detect:  
   - Open the */usr/local/apache2/logs/error_log* file and search for the line "*error client denied by server configuration: proxy:http://127.0.0.1:8082/smartview/embedded/* "   
   If this error appears, it is probably an issue with the GUI clients.  
   Check which are the customer's GUI clients:  
   - Check in /web/conf/extra/httpd2-smartview.conf and look at this section:  
   *#START_ACCESS_LIST*   
   *\<GUI_clients\>*   
   *#END_ACCESS_LIST*   
   - if the line "*Require all denied* " appears, that means something is wrong with the GUI clients. Check what are the customer's GUI clients.  
   - if the line "*Require all grante* d" appears, everything should work properly. Search for another issue.  
   - if a list of specific GUI clients appears, check that the customer logged on from an authorized client.  
   - Print all GUI clients: *manage_clients -print*   

3. **Empty httpd2-smartview.conf file:**   
   Check that the */web/conf/extra/httpd2-smartview.conf* file is not empty.  
   If it is empty, replace it with the same file from the same version: get clone SmartView of the compatible version, the file will be into the *conf* folder.  

   Example for "Require all denied" line appears:  
   *# \<Location /smartview\>*   
   *#START_ACCESS_LIST*   
   *Require all denied*   
   *#END_ACCESS_LIST*   
   *\<LimitExcept HEAD POST GET\>*   

   *Require all denied*   

   *\</LimitExcept\>*   
   *ProxyPass http://127.0.0.1:8082/smartview*   
   *ProxyPassReverse http://127.0.0.1:8082/smartview*   
   *\</Location\>*   

   <br />

   *# Run "api status" this gives the list of IP's that should be configured*   
   *API Settings:*   
   *---------------------*   
   *Accessibility: Require ip 10.0.0.0/8 127.0.0.1 192.168.1.1*   

   *# copy that over the Require all denied:*   

   *\<Location /smartview\>*   
   *#START_ACCESS_LIST*   
   *Require ip 10.0.0.0/8 127.0.0.1 192.168.1.1*   
   *#END_ACCESS_LIST*   
   *# cpstop;cpstart*

## Solution

This problem was fixed. The fix is included starting from:

* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 114

<br />

<br />

If you choose not to upgrade:

1. Connect to the command line on the Management Server.
2. Run:
   * On a Security Management Server:  
     `cpconfig`
   * On a Multi-Domain Security Management Server:  
     `mdsconfig`
3. Select the option **GUI Clients**.
4. If the subnet **0.0.0.0/0.0.0.0** is configured as a GUI client, delete it and configure **Any** instead (case-sensitive).
5. Restart Check Point services:
   * On a Security Management Server, run in the Expert mode:  
     `cpstop ; cpstart`
   * On a Multi-Domain Security Management Server, run in the Expert mode:  
     `mdsstop ; mdsstart`

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