> Source: [sk167633](https://support.checkpoint.com/results/sk/sk167633)

# sk167633 - "Errors while loading Threat Prevention policy, Operation was unsuccessful" in the log

| Property | Value |
|----------|-------|
| Solution ID | sk167633 |
| Date Created | 2020-06-25 |
| Last Modified | 2020-06-25 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * Errors in the policy installation log on IPS policy installation failure:  

  `messages=[amw_load_translate_sdver: failed to open /opt/CPmds-R80.30/customers/`/CPsuite-R80.30/fw1/conf/SMC_Files/asm/sd_new.ver, amw_load_copy_file_to_local: cpFileCopy() failed to copy file sd_updates, amw_load_add_state_files: amw_load_copy_file_to_local() failed, file=sd_updates, amw_load: amw_load_add_state_files() failed, tp_load: amw_load() failed, tp_load_main: Failed to load Threat Prevention policy, main: Errors while loading Threat Prevention policy, Operation was unsuccessful.]]]]  

* When checking for sd_new.ver file, it indeed does not exist on the Customer.

## Cause

The */opt/CPmds-R80.30/customers/\<CMA_NAME\>/CPsuite-R80.30/fw1/conf/SMC_Files/asm/sd_new.ver* file was never created on the Domain while it is a part of the checks performed when compiling the Threat Prevention policy.  
This file should be created when IPS is successfully updated for the first time on the CMA/Domain.

## Solution

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