> Source: [sk167598](https://support.checkpoint.com/results/sk/sk167598)

# sk167598 - Data center object does not receive updates for tags 

| Property | Value |
|----------|-------|
| Solution ID | sk167598 |
| Date Created | 2020-06-28 |
| Last Modified | 2022-02-15 |
| Technical Level | Advanced |
| Products | Cloud Firewall |
| Versions | R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * After the user adds tags to a VM in cloud, the data center object in the dashboard does not receive the update.
* The log file on the Management side (cloud_proxy.elg) shows the following error:

  ```
  
  18/06/20 09:59:32,236 ERROR cms_common.Utils.CommandExec [Thread-23]: command: [/opt/CPshrd-R80.20/bin/cprid_util, -server, 
  x.x.x.x, -timeout, 120, -verbose, rexec, -rcmd, /bin/bash, /tmp/vsecUpdate.sh, gateway_name 1, g7BMs8k1N9] failed with exit code: 56
  
  18/06/20 09:59:32,236 ERROR IDA.requests.IDARequestsSender [Thread-23]: Error while attempt to connect to server: x.x.x.x
  ```

* pdp m IP/machine does not show the proper tags for the VMs. <br />

## Cause

CloudGuard Controller is stuck.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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