> Source: [sk167459](https://support.checkpoint.com/results/sk/sk167459)

# sk167459 - Jumbo Hotfix installation fails with "backup file not found" error

| Property | Value |
|----------|-------|
| Solution ID | sk167459 |
| Date Created | 2020-06-15 |
| Last Modified | 2021-10-27 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Cannot install Jumbo Hotfix on the security gateway via CPUSE or installer command.
* Installation ends with "backup file not found" error.

## Cause

The backup files for the last installed fix are not created in the correct directory:. instead of `/opt/CPda/repository/CheckPoint#CPUpdates#All#6.0#4#8#BUNDLE_R80_10_JUMBO_HF#`**XXX**, the files were stored in `/opt/CPda/repository/` directory.

## Solution

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