> Source: [sk167297](https://support.checkpoint.com/results/sk/sk167297)

# sk167297 - Wrong IPSec counter displayed with cpstats / SmartView Monitor / SNMP in a ClusterXL environment 

| Property | Value |
|----------|-------|
| Solution ID | sk167297 |
| Date Created | 2020-06-08 |
| Last Modified | 2022-08-02 |
| Technical Level | General |
| Products | Security Gateway, Endpoint Security |
| Versions | R82.10, R82, R81.20, Cloud, E89.X, E88.X |
| OS | Gaia |

## Symptoms

- Wrong IPSec counter for Remote Access / Mobile Access users is displayed with cpstat / SmartView Monitor / SNMP in ClusterXL environment.

## Cause

Due to synchronization issues between cluster members, IPSec users kernel counter gets out of sync and holds incorrect value of IPSec users count.

## Solution

<br />

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).  

<br />

Related SK's:  
sk169121 - All VPN tunnels without Permanent tunnels enabled show up as "Up - Phase1" in SmartView Monitor, even though traffic still working.

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