> Source: [sk167233](https://support.checkpoint.com/results/sk/sk167233)

# sk167233 - FDE BitLocker Management client is stuck in "Initializing" or "Waiting For Policy" state

| Property | Value |
|----------|-------|
| Solution ID | sk167233 |
| Date Created | 2020-06-04 |
| Last Modified | 2020-06-08 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- Full Disk Encryption with BitLocker Management Policy gets stuck in "Waiting For Policy" state, or alternatively in "Initializing" state

## Cause

The message routing between the Check Point Device Agent and the FDE BitLocker Management Blade is not working and policies never arrive to the BitLocker Management component.

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## Solution

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