> Source: [sk167217](https://support.checkpoint.com/results/sk/sk167217)

# sk167217 - #pdp idc status shows "No connected Identity Collectors"

| Property | Value |
|----------|-------|
| Solution ID | sk167217 |
| Date Created | 2020-06-03 |
| Last Modified | 2023-11-16 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * *#pdp idc status* shows "`No connected Identity Collectors`".   
  Identity collector shows status as connected.   
  *#pdp monitor all* shows all user information.   

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk167217/6-0002014370_1590667003878_GW1202006031744251.png)

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk167217/2202006031745254.png)  

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk167217/Untitled202006041107381.png)
* One Gateway of the Load Sharing shows events on SmartConsole. The second member does not show any events.

## Solution

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