> Source: [sk167156](https://support.checkpoint.com/results/sk/sk167156)

# sk167156 - "NGM failed to import data" HA error after adding new Indicators

| Property | Value |
|----------|-------|
| Solution ID | sk167156 |
| Date Created | 2020-05-31 |
| Last Modified | 2021-06-23 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * After adding new Threat Indicators, Management HA might fail with "`NGM failed to import data`" error.
* Manual full sync always works and resolves the issue.

## Cause

The secondary machine trying to get the large object from */opt/CPsuite-R80.20/fw1/log/mgha/41e821a0-3720-11e3-aa6e-0800200c9fde/ngm/{...}* , but this path contains only the zip file.  

The extracted files are located in */opt/CPsuite-R80.X/fw1/tmp/..* .

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 78
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 217
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380&partition=Basic&product=Endpoint) starting from Take 283

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

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