> Source: [sk167092](https://support.checkpoint.com/results/sk/sk167092)

# sk167092 - SmartConsole "Logs" tab is stuck in "Loading SmartView..." and Web SmartView shows "403 Forbidden"

| Property | Value |
|----------|-------|
| Solution ID | sk167092 |
| Date Created | 2020-05-26 |
| Last Modified | 2022-06-27 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.x, R82.20, R82, R81.20 |

## Symptoms

- * In SmartConsole \> "Logs \& Monitoring" view, opening a new "Log" tab is stuck in "*Loading SmartView...*".

* When connecting with a web browser to `https://&ltIP Address of Management Server>/smartview`, the page shows "*403 Forbidden*".

## Cause

The Trusted Clients were configured in SmartConsole only with their hostnames (Manage \& Settings view \> Permissions \& Administrators \> Trusted Clients).

As a result, a name lookup fails in the Apache web server.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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