> Source: [sk167032](https://support.checkpoint.com/results/sk/sk167032)

# sk167032 - Available packages are not displayed in Gaia portal and in Clish

| Property | Value |
|----------|-------|
| Solution ID | sk167032 |
| Date Created | 2020-05-24 |
| Last Modified | 2023-05-25 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The output of the *installer download* command from clish, shows that there are no packages to display, for example:  

  ```
  
  FW-1> installer download
  ** ********************************************
  ** Connection error. Packages list might be incomplete **
  ** ********************************************
  Show packages: no packages to display
  ```

  <br />

* "Checking for updates" from Gaia portal does not show any available packages for download.
* [sk81680](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk81680) does not resolve the issue.
* There is no connectivity issue, proxy server or security rule, preventing the Security Gateway from reaching the Check Point servers.
* In the Deployment Agent log '/opt/CPInstLog/DeploymentAgent.log', the following string can be found: 'Forced to work in offline mode'.  
  This text in the log indicates that a database flag was set to force working in offline mode.

## Cause

The Security Gateway might have a 'force offline' flag set by the CDT (Central Deployment Tool - [sk111158](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk111158)), which was probably left there during an unsuccessful CDT operation.

## Solution

This solution requires authentication. Please log in to view the full solution.

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