> Source: [sk166659](https://support.checkpoint.com/results/sk/sk166659)

# sk166659 - Contract or license error: "Contract entitlement check failed" for IPS blade during policy installation

| Property | Value |
|----------|-------|
| Solution ID | sk166659 |
| Date Created | 2020-05-06 |
| Last Modified | 2022-11-23 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Errors for IPS blade during policy installation.:  
  "`Error: Update failed. Contract entitlement check failed. Could not reach "updates.checkpoint.com". Check DNS and Proxy configuration on the gateway.
  `  

  `
  Error: Update failed. Contract entitlement check failed. Gateway can not access internet ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.`"  

* SmartConsole and Security Gateway machines cannot reach the update site, but Security Management is able to download updates and manually install the policy.

## Solution

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