> Source: [sk166532](https://support.checkpoint.com/results/sk/sk166532)

# sk166532 - "Error: Internal system error in HTTPS Inspection (Error Code: 2)" message in HTTPS Inspection Bypass logs

| Property | Value |
|----------|-------|
| Solution ID | sk166532 |
| Date Created | 2020-04-26 |
| Last Modified | 2022-12-26 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * "`Internal system error in HTTPS Inspection (Error Code: 2)`" in HTTPS Inspection Bypass logs.

  Kernel debug shows:  
  `
  ws_https_error_opaque_update_precise_error_index: https_inspection_precise_error = 0x20; `  
  `ws_https_error_opaque_init: init for https_inspection_precise_error = 32;`
  This symptom applies to versions **lower than** :
  * [sk170114 - 
    Jumbo Hotfix Accumulator for R81 Take 34](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114)
  * [sk165456 - 
    Jumbo Hotfix Accumulator for R80.40 Take 119](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456)
  * [sk153152 - 
    Jumbo Hotfix Accumulator for R80.30 Take 237](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152)
  * [sk137592 - 
    Jumbo Hotfix Accumulator for R80.20 Take 202](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592)
* SmartConsole logs contain this log message:


  "`The probe sent to destination has encountered a general error`"

  This log message was added starting from:
  * [sk170416 - 
    R81.10 Recommended Version (formerly referred to as the General Availability, or GA, Take)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
  * [sk170114 - 
    Jumbo Hotfix Accumulator for R81 Take 34](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114)
  * [sk165456 - 
    Jumbo Hotfix Accumulator for R80.40 Take 119](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456)
  * [sk153152 - 
    Jumbo Hotfix Accumulator for R80.30 Take 237](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152)
  * [sk137592 - 
    Jumbo Hotfix Accumulator for R80.20 Take 202](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592)
* The URL Filtering license expired.

  Kernel debugs show this error:

  ```
  
  @;487387487;10Nov2022 
  21:07:22.061349;[vs_0];[tid_10];[fw4_10];[10.3.147.27:63704 
  -> 23.72.60.14:443] [ERROR]: 
  nrb_https_inspection_column_category_match: URLF license 
  not valid.;
  ```

## Cause

**Cause for Symptoms # 1 and # 2** :  

This is a connectivity issue from the Security Gateway to a URL. SNI probing fails when engine settings are set to "Fail Open". If engine settings are set to "Fail Close" the result is dropped traffic.  

HTTPS Inspection probes the website for SNI, and if timeout occurs for the response, the internal system error occurs.

**Cause for Symptoms # 3** :  

The URL Filtering license expired.

## Solution

This solution requires authentication. Please log in to view the full solution.

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