> Source: [sk166360](https://support.checkpoint.com/results/sk/sk166360)

# sk166360 - When users disconnect from VPN using Capsule VPN plugin for Windows or SecuRemote clients, the clients do not send logout event log

| Property | Value |
|----------|-------|
| Solution ID | sk166360 |
| Date Created | 2020-04-16 |
| Last Modified | 2020-04-21 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Gaia |

## Symptoms

- * When users disconnect from VPN using Capsule VPN plugin for Windows or SecuRemote clients, the clients do not send logout event log.
* The Administrator sees logon events, but does not see log out events in Mobile Access blade logs.

## Solution

This solution requires authentication. Please log in to view the full solution.

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