> Source: [sk166320](https://support.checkpoint.com/results/sk/sk166320)

# sk166320 - "Unable to connect to Server. Please make sure that all processes of the server are up and running." error in SmartConsole when connecting to a newly installed Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk166320 |
| Date Created | 2020-04-20 |
| Last Modified | 2021-07-11 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * "`Unable to connect to Server. Please make sure that all processes of the server are up and running.`" error in SmartConsole when connecting to a newly installed Management Server.

* Output of the "`cpwd_admin list`" command on the Management Server shows:

  * The FWM process is terminated (the STAT column shows T).
  * The CPM process is running (the STAT column shows E).
* The *$FWDIR/log/fwm.elg* file on the Management Server contains:

  `write_using_CPMI_and_add_to_downgrade_hash: Update failed: Illegal name for 'CP_Mgmt_XX' @ 'network_objects' - Object name can not start with 'cp_mgmt'`

## Cause

The Host name of the Management Server contains a reserved word "cp_mgmt".

## Solution

Change the Hostname of the Management Server so it does not contain "*cp_mgmt"*or any other reserved word.

See the [**Gaia Administration Guide**](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=documents&product=184) for your version \> Chapter **Network Management** \> Section **Hosts and DNS** \> Section **System Name** .  

For the list of these words, refer to [sk40179 - What are the characters and reserved words forbidden for use in Check Point Security Gateway and Security Management?](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk40179)

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