> Source: [sk166313](https://support.checkpoint.com/results/sk/sk166313)

# sk166313 - SmartConsole crashes when clicking on Security Gateway object in Logs tab

| Property | Value |
|----------|-------|
| Solution ID | sk166313 |
| Date Created | 2020-04-17 |
| Last Modified | 2024-03-12 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SmartConsole can crash when clicking on the Security Gateway object in the Logs tab with the below log:  

  `
  Check Point SamartConsole has experienced a serious problem and much close immediately. Technical information will be saved in 'C:Program Files (x86)\Checkpoint\SmartConsole\[SmartConsole version]\PROGRAM\data\crash_report\SmartConsole.exe_....zip'.`  
  `
  If this problem persists persists please contact technical support.`  

* All the fields at Logs tab of gateway object is blank.  

* After clicking on any tab at Logs field, cannot move to any other Tab and the "The Value can not be empty" message pops up.

## Cause

Garbage value in the database on the Log server.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content