> Source: [sk166294](https://support.checkpoint.com/results/sk/sk166294)

# sk166294 - Unable to start syslog process

| Property | Value |
|----------|-------|
| Solution ID | sk166294 |
| Date Created | 2020-04-30 |
| Last Modified | 2020-05-04 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Syslog process is not presented in the output of `netstat -nap | grep 514` command although "Accept Syslog messages" checkbox in SmartConsole is selected.
* Unable to start syslog process even after reboot.
* The `syslog.elg` file shows "Failed to get dictionary" error after running syslog process with the below debug:  
  `
  export TDERROR_ALL_ALL=5`  
  `
  syslog 514 all &`

## Cause

The *dict.ini* file contains a Dictionaries name, but the name is with underscore and not with space

## Solution

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