> Source: [sk166201](https://support.checkpoint.com/results/sk/sk166201)

# sk166201 - "The file: [log_indexer_custom_settings.conf] doesn't exist" error in Log_indexer.elg

| Property | Value |
|----------|-------|
| Solution ID | sk166201 |
| Date Created | 2020-04-20 |
| Last Modified | 2021-03-23 |
| Technical Level | Advanced |
| Products | Logging & Status |
| Versions | R82.10, R82.20, R81.20, R82 |

## Symptoms

- * `"The file: [log_indexer_custom_settings.conf] doesn't exist" ` message appears in `$INDEXERDIR/log/Log_indexer.elg` file.

* The Log_indexer service is not starting.

## Cause

Corrupted l*og_indexer_custom_settings.conf* file.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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