> Source: [sk166076](https://support.checkpoint.com/results/sk/sk166076)

# sk166076 - Identity Collector Not Showing Events

| Property | Value |
|----------|-------|
| Solution ID | sk166076 |
| Date Created | 2020-04-20 |
| Last Modified | 2024-11-01 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- Identity Collector is not showing, events received the value is 0 or no logs are showing in the Logins Monitor even after enabling the service.

## Cause

The user has a Domain Controller, but no server to which the login events are forwarded.

## Solution

Select the option "Is Forwarded Event Log Collector" if the server is not a Domain Controller, but a server, to which the login events are forwarded.

1. Open the Identity Collector
2. Go to \> Identity Sources \> Click " \* " to add new Active Directory
3. Select "Add Manually"
4. Make sure fill all the relevant information of the Active Directory
5. Make sure **"Is Forwarded Event Log Collector"** is disabled
6. Click Ok

This should resolve the issue.

**Note:**In case you need to remove an existing Active Directory, un-check it from the Query pool, otherwise you will no be able to delete the identity source.

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