> Source: [sk165994](https://support.checkpoint.com/results/sk/sk165994)

# sk165994 - Security Management Server whose IP was changed does not show logs from the Log Server

| Property | Value |
|----------|-------|
| Solution ID | sk165994 |
| Date Created | 2020-03-27 |
| Last Modified | 2023-02-03 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.x, R82.20 |

## Symptoms

- * The Security Management Server does not show logs from the Log Server.   
  (**Note**: The Security Management Server has changed its IP address recently.)
* The output of '*netstat -nap \| grep 8211*' on the Log Server shows the old IP address of the Security Management Server.
* rfl.elg log shows:

  ```
  
  2020-03-23 15:42:41,059 ERROR [pool-1-thread-4] com.checkpoint.rfl.solr.monitoring.ServerConnectivityTask.printPingErrorMessage:23 - ping failed for
  server. ObjID: [53f41219-647a-4f47-8c08-6403da866c43'], IP Address: [x.x.x.x], Port: [8211], Local IP: [false], Connecting IP Address: [x.x.x.x|
  ```

## Solution

Do the following:

1. Look for the IP address of the Security Management Server on the Log Server: *\[Expert@log_server:0\]#cat $RTDIR/conf/logServerConfig.xml*
2. If the IP address is incorrect, run the following command to sync the database: *\[Expert@log_server:0\]#$SMARTLOGDIR/smartlog_server -Autoconf*

---

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