> Source: [sk165993](https://support.checkpoint.com/results/sk/sk165993)

# sk165993 - Cannot register a centrally managed (LSM) SMB Gateway to "Reach My Device" cloud service

| Property | Value |
|----------|-------|
| Solution ID | sk165993 |
| Date Created | 2020-03-25 |
| Last Modified | 2022-07-20 |
| Technical Level | Advanced |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| OS | Gaia |
| Platform | 1500, 1600, 1800 |

## Symptoms

- * After being connected to the management server (LSM) and fetching policy, the SMB Gateway cannot be reached using the Reach My Device cloud service.
* The following error appears in */var/log/log/access_service.log* :  
  `Sun Mar 22 10:02:38 GMT+0100 2020 - `**Register failed. CONN_ARGS_LINE=[ERROR - AGBN Register failed]. EXIT_CODE=[1].**

  <br />

## Cause

The value in **allow_download_content** and/or **allow_upload_content** is set to **false** .

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## Solution

This solution requires authentication. Please log in to view the full solution.

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