> Source: [sk165894](https://support.checkpoint.com/results/sk/sk165894)

# sk165894 - "Error: Operation timed out" error when trying to connect with SmartConsole 

| Property | Value |
|----------|-------|
| Solution ID | sk165894 |
| Date Created | 2020-03-20 |
| Last Modified | 2021-08-24 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R81 (EOS), R81 (EOS) |

## Symptoms

- * "`Error: Operation timed out`" is displayed when trying to connect with SmartConsole.
* The following exceptions in cpm.elg:  
  `
  java.net.SocketTimeoutException: SocketTimeoutException invoking https://localhost:6666/cp_service: `  
  `Read timed out
  `
* FAILED - cannot authenticate by FWM!!!

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content