> Source: [sk165852](https://support.checkpoint.com/results/sk/sk165852)

# sk165852 - "The package was not downloaded. make sure you are connected to the server" error when uploading package

| Property | Value |
|----------|-------|
| Solution ID | sk165852 |
| Date Created | 2020-04-06 |
| Last Modified | 2021-07-06 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Cannot upload initial package in Offline group after upgraded server from R77.30 series to R80.x, even added the option "--include-uepm-msi-file" when migrating.
* "\[error\] The package was not downloaded, make sure you are connected to the server" is displayed in SmartConsole.

## Cause

Because the node type value of R77.30 server of Offline group is still remains.  
In R77.30, the Offline group had its own type with code 16, which meant OFFLINE_ROOT_GROUP. But in R80.x version, using code 1 in database.

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## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 91
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 227
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 187

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

Also the following workaround is available:

Log in to Security management server by using SSH and run the following command from the Expert mode:  

`[Expert@Host:0]# psql -p 18272 uepm endpoint -c "update node set node_type=1 where node_type=16"`

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