> Source: [sk165815](https://support.checkpoint.com/results/sk/sk165815)

# sk165815 - "Message to User: A time out has occurred while processing this DLP message" timeout errors from the DLP blade 

| Property | Value |
|----------|-------|
| Solution ID | sk165815 |
| Date Created | 2020-03-17 |
| Last Modified | 2022-08-03 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SmartConsole shows multiple timeout errors from the DLP blade:

  "`Message to User: A time out has occurred while processing this DLP message`."
* The *dlpu.elg* file shows multiple errors similar to these:

  `[PID][XX XXX XX:XX:XX][FWASYNC_MSG_DISPATCH] fwasync_msg_dispatch_handle_request_timeout_cb: request timeout for request XXXXX`  
  `
  [PID][XX XXX XX:XX:XX][DLP_ASYNC] dlp_async_message_handler :: got message (NULL) request_id=XXXXX, res=1`  
  `
  [PID][XX XXX XX:XX:XX][DLP_ASYNC] dlp_async_message_handler :: request timed out`  
  `
  [PID][XX XXX XX:XX:XX][DLP_SCANNER] dlpu_scanner_scan_result: [HEX_IP] engine returned id='{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}' err_code=-4 action=0 track=0 opaque=[hex_ip_add]`  
  `
  [PID][XX XXX XX:XX:XX][DLPU_MNGR_BACKEND] dlpu_backend_start: [HEX_IP] starting backend.`

  <br />

* Depending on the DLP policy configuration, traffic may be allowed after the timeout.

  The *dlpu.elg* file may show logs similar to these:
  `
  [PID][XX XXX XX:XX:XX][DLPU_MNGR_BACKEND] dlpu_backend_resume_ex: [HEX_IP] converting action to allow`  
  `
  [PID][XX XXX XX:XX:XX][DLPU_MNGR_BACKEND] dlpu_backend_resume_ex: [HEX_IP] Sending special error log about this failure`  
  `
  [PID][XX XXX XX:XX:XX][DLP] dlp_store_incident_get_extention_str`  
  `
  [PID][XX XXX XX:XX:XX][DLPU_MNGR_LOGGING] dlpu_send_special_log: [HEX_IP] descr='A time out has occurred while processing this DLP message'`  
  `
  [PID][XX XXX XX:XX:XX][DLPBE] dlpbe_sendSpecialLog`  
  `
  [PID][XX XXX XX:XX:XX][DLPBE] dlpbe_sendSpecialLog: Generated luuid successfully
  `

  <br />

## Cause

The timeout occurs because of an overload on the *fwdlp* process.

<br />

## Solution

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