> Source: [sk165776](https://support.checkpoint.com/results/sk/sk165776)

# sk165776 - WebUI is inaccessible after installing 3rd-party certificate

| Property | Value |
|----------|-------|
| Solution ID | sk165776 |
| Date Created | 2020-03-25 |
| Last Modified | 2023-08-07 |
| Technical Level | Advanced |
| Products | Other |
| Versions | Not Version-Specific |
| OS | Gaia |

## Symptoms

- * The WebUI is not accessible after Administrator issued a CSR and replaced the Gaia Portal certificate per sk97648.
* After stopping HTTPD, the daemon fails to restart.
* Debug of HTTPD per sk84561 shows: "`Failed to configure encrypted (?) private key`"

## Cause

The signed certificate does not match the RSA key of the CSR.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content