> Source: [sk165678](https://support.checkpoint.com/results/sk/sk165678)

# sk165678 - Policy installation fails with "Error code 0-2000064"

| Property | Value |
|----------|-------|
| Solution ID | sk165678 |
| Date Created | 2020-03-09 |
| Last Modified | 2020-10-31 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |

## Symptoms

- * Unable to install policy, receiving "`Policy Installation failed on gateway, If the problem persists contact Checkpoint Error code 0-2000064`" error.
* Debug shows:

  `
  `

  `[Expert@HostName:0]# export TDERROR_ALL_ALL=1`  
  `
  [Expert@HostName:0]# fw -d fetchlocal -d $FWDIR/state/__tmp/FW1 >& install.dbg`  
  `
  KluGatherDictionaries: failed to open file `**/opt/CPsuite-R80.**   
  `
  FwKluGetFormatsDictionaryFile: error on Get Formats Dictionary File`  
  `
  FwKluCompileKernelFormats: failed to get formats dictionary file`  
  `
  fw_read_log_formats1 fail to compile kernel formats`  
  `
  fw_read: fw_read_log_formats fail`

## Cause

A value under *LogFormatsDictionary* in the registry file is corrupt, the above error, **/opt/CPsuite-R80.** , is the corrupt entry.

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## Solution

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