> Source: [sk165562](https://support.checkpoint.com/results/sk/sk165562)

# sk165562 - Anti-Bot/Anti-Virus/IPS Update fails with "Failed to load database" error 

| Property | Value |
|----------|-------|
| Solution ID | sk165562 |
| Date Created | 2020-03-09 |
| Last Modified | 2025-09-25 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Output of "`cpstat antimalware -f update_status`" shows:  

  ```
  AB Update status:           failed
  AB Update description:      Update failed. Failed to load database.
  AB Next update description: The next try will be within one hour.
  AB DB version:              2003022324
  AV Update status:           failed
  AV Update description:      Update failed. Failed to load database.
  AV Next update description: The next try will be within one hour.
  AV DB version:              2003022324
  ```

* FWD debug (from [sk98665](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk98665)) shows load_sigs executed but nothing happens after:

  ```
  
  [FWD ...]@firewall[DATE TIME] ciu_cmd_amw_commit_exec: start exec sig_load
  [FWD ...]@firewall[DATE TIME] ciu_cmd_amw_commit_exec: Executing command line: /opt/CPsuite-R80.30/fw1/bin/fw load_sigs -b AMW -d -p -e
  [FWD ...]@firewall[DATE TIME] ciu_cmd_amw_commit_exec_wait_cb: result file does not exist
  [FWD ...]@firewall[DATE TIME] ciu_cmd_amw_commit_exec_wait_cb: result file does not exist
  [FWD ...]@firewall[DATE TIME] ciu_cmd_amw_commit_exec_wait_cb: result file does not exist
  [FWD ...]@firewall[DATE TIME] ciu_cmd_amw_commit_exec_wait_cb: result file does not exist
  ```

* The process of load_sigs has an old date:

  ```
  # ps aux | grep load_sigs
  admin    18702  0.0  0.7 537600 260652 ?       S    Feb22   0:16 /opt/CPsuite-R80.30/fw1/bin/fw load_sigs -b AMW -d -p -e
  ```

* The Security Gateway status shows: ` IPS Error: Update failed. Failed to load database.`

## Cause

*ciu_cmd_amw_commit_exect_wait_cb* is waiting for *load_sigs* to finish and provide a result file but it never does. It eventually timed out and gets stuck.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content