> Source: [sk165538](https://support.checkpoint.com/results/sk/sk165538)

# sk165538 - CPUSE on Multi-Domain Management is stuck at "Upgrading products: 58%"

| Property | Value |
|----------|-------|
| Solution ID | sk165538 |
| Date Created | 2020-03-13 |
| Last Modified | 2020-08-02 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * The CPUSE upgrade process is stuck at 58%.
* The `/var/log/install_Major_R80.30_Mgmt_T200_detailed.log` file shows multiple entries:  
  `

  Would you like to change your Multi-Domain Server IP address to x.x.x.x [yes/no]
  `
* For upgrades of an MDS with more than one interface defined. This may be where the CMA IP addresses are on a different interface(s) from the MDS Primary IP.

## Cause

This is the stage during the upgrade when the saved data from the previous version is upgraded and loaded back into the new R80.30 database.  

As a result of the file **/var/opt/CPmds-R80/conf/external.if** containing more than one interface, the mds_import process asks a question  

***Would you like to change your Multi-Domain Server IP address to x.x.x.x [yes/no]***  

The upgrade script can not answer this question and the process loops until terminated with **kill -9**` <process ID>`  

<br />

## Solution

**Note:** The R80.20 and R80.30 versions mentioned in the solution are only examples and should be changed according to source and target versions.  

The solution is to **make a copy** , then amend the **/var/opt/CPmds-R80/conf/external.if** file, before the upgrade, so that the interface defined in the file matches the MDS IP address and is the only interface listed.  

Once the R80.30 upgrade is complete, it may be necessary to edit the **vip_index.conf**` `for each CMA, to restore the correct interface name to match the CMA IP address. **Be sure to make a note of what interface is assigned in each customer vip_index.conf file before the upgrade.**   

Useful commands to identify and edit the required files.  

**`find / -name vip_index.conf -print`**   

**`find / -name vip_index.conf -exec vi {} \;`**   

After making changes, it is necessary to reboot the MDS.  

**Related Solutions:**

* [sk146933 - CPUSE and advanced upgrades on Multi-Domain Management is stuck at "Upgrading products: 58%"](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk146933)
* [sk108763 - The vip_index.conf file contains the wrong interface when new CMA is added](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk108763)
* [sk113166 - How to change Virtual Interface of a Domain Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk113166)

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