> Source: [sk165418](https://support.checkpoint.com/results/sk/sk165418)

# sk165418 - Policy installation failed with "Internal error"

| Property | Value |
|----------|-------|
| Solution ID | sk165418 |
| Date Created | 2020-03-13 |
| Last Modified | 2020-03-16 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * Policy installation fails with "Internal error".  

* The `cpm.elg` file shows:   

  `
  DATE TIME,PID WARN dlecommon.ngm_api.CpmiUtils [taskExecutor-4]: CPMI class CpmiFile does not have a table name.'`  
  `
  DATE TIME,PID INFO coresvc.internal.AutoPolicyInstallerSvcImpl [taskExecutor-18]: Got PolicyInstallationsProgressNotification{progressType=NOTIFICATION, inProgressTaskId=d7d2edff-4e55-4601-aa5d-f5fe37253919, currentTaskProgressPercentage=40, status=INPROGRESS, localDomainId=41e821a0-3720-11e3-aa6e-0800200c9fde, installPolicyResponse=null}`  
  `
  DATE TIME,PID ERROR dlecommon.ngm_api.CpmiUtils [taskExecutor-4]: No uid found for object of type com.checkpoint.management.gateway.schema.ren.dummy.CpmiTrackSettings`  
  `
  DATE TIME,PID WARN INACTIVE_TRANSACTIONS [taskExecutor-4]: Transaction is ended with no actual database access. see /opt/CPsuite-R80/fw1/log/inactive-tx.elg for details`  
  `
  DATE TIME,PID ERROR utils.runtime.CpAssert$DefaultAssertionErrorHandler [taskExecutor-21]: AssertionError has been caught: Environment args set cannot be null`  
  `
  DATE TIME,PID ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [taskExecutor-21]: incident `  
  `
  [338cb768-14b7-4eb2-b2a5-5b1149a0c1d3]:`  
  `
  com.checkpoint.infrastructure.utils.runtime.CpAssertionError: Environment args set cannot be null`

## Cause

Incorrect version of Security gateway is configured in SmartConsole.

## Solution

This solution requires authentication. Please log in to view the full solution.

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