> Source: [sk165416](https://support.checkpoint.com/results/sk/sk165416)

# sk165416 - "An internal server fault has occured. Please contact your administrator for help" when launching SmartEndpoint console

| Property | Value |
|----------|-------|
| Solution ID | sk165416 |
| Date Created | 2020-02-24 |
| Last Modified | 2020-02-25 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.10, R82, R81.20 |

## Symptoms

- * "`An internal server fault has occurred. Please contact your administrator for help`" when launching SmartEndpoint console.
* SmartEndpoint console crashes when loading to 80%.
* EPM process is terminated.
* The following error appears in */opt/CPuepm-R80.20/engine/output.log* :  

  ```
  
  [2020-01-28 11:50:32,322] ERROR - GetConfigurationFileURI failed creating activemq.xml from template: /opt/CPuepm-R80.20/engine/conf/activemq.xml (Permission denied)
  [2020-01-28 11:50:32,322] ERROR - Failed to initialize ActiveMQ broker service
  java.io.FileNotFoundException: /opt/CPuepm-R80.20/engine/conf/activemq.xml (Permission denied)
  ```

* Endpoint clients are disconnected from the Endpoint Security Server.<br />

## Cause

Incorrect permissions are applied to the *$UEPMDIR/engine/conf* folder.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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